BSR

Their careful handling prevented damage to existing structure during renovation

Helpful coordination with other contractors during our renovation project overall!

BSR's knowledgeable crew explained every step of the installation process.

BSR was a nightmare. Communication was spotty and unprofessional at best. They damaged my lawn and, by trying to fix it, made it actually worse and had to fix it myself. They installed the wrong roof material on just part of my first level and took over a month to fix that. They did a spotty job with what I guess could be called flashing and used red screws on my white trim- all of which was communicated about prior and after the initial installation. While I was out of state whomever they sent to finish the roof not only used my personal ladder but took it with them and did not rectify the situation until I came home a week later. I attempted to have the remaining issues addressed and was told my business “wasn’t worth it.” I was never given a credit despite being told I would receive one for the damages and my roof remains as it was left without repairs to fulfill what was originally discussed. They did, however, request payment in full. I have Pics of lawn, roof issues and ALL convos as proof

UPDATE 12/28: Duane and team came back out before Christmas to address the overlapping heating cables, inspect the work done, fill holes left by moving/replacing the gutters, and to take pictures of the completed work. I updated the below with **comments. Once Greg became involved, our issues were quickly addressed. The last piece we are waiting on is the pictures of the completed job. UPDATE 12/16: Greg has been working to address our additional issues and concerns. Will update my review based upon that resolution. Go with this company if you enjoy the following: - Lost paperwork - **I was told this is being addressed with a new organization system.. so hopefully this will be the exception moving forward. - Several unreturned phone calls (and now e-mails) - **to clarify, the salesman was the primary culprit of not returning my calls. Nick, Greg, and Duane were all very responsive to address the numerous issues and concerns. - Having your project remain incomplete while the workers leave to work another project because the scheduling is unrealistic - **I was told this was addressed with the employees. - Having 2 new workers who have been with the company for 2 WEEKS be left to their own devices on your project - **I was told this was addressed. There were some errors done with the new workers, but I think it's still unfortunate for 2 new employees to be sent out to a job by themselves without a more senior employee present. - Unsecured downspouts. I don't mean just missing screws on some of the brackets, but downspouts that were 3 inches AWAY from the house - **Duane spotted this issue immediately and addressed it when he came back to install the heat cables. - Crooked downspouts - **this was corrected by Duane. I had to ask him to plug the holes since we deal with a lot of lady bugs and other insects and I really don't want them to have even easier access into the house. - Leaking gutters - **the BSR team came out right away to correct this. I just hope this isn't happening other places where I cannot as easily see the gutters. - Downspouts that have no run-off gutter to lead water away from the foundation of your house even though you told the workers you already have foundation water issues - **Duane immediately addressed this concern and put in a temporary solution before he was able to come back to more permanently fix it. - Unsafe heating cable installation- **According to BSR, wires overlapping is only unsafe if they are in use for 50*+ weather. Regardless, my husband went out to more evenly spread the cables for our peace of mind. - Heat cable wires that don't reach the outside outlet, or are not in the location you discussed - **Per Greg's direction, Duane came back to move the cables so they now reach the same location. - Being billed above your original quote because the original salesman apparently underquoted the company, even though your "contract" specifically outlines the requirements and costs - **Greg responded right at the same time as my review and took care of this issue. We are paying the cost we were originally quoted. Now, I was originally going to give the heat cable team some credit for coming back to fix the first team's issues, but then they seemed to mess up the heat cables which is a fire hazard. Not happy. - **Apparently Duane was not the one to install the heat cables on this section of the house, which is still frustrating since I specifically told Duane I didn't want the new guy working on the house without Duane specifically overseeing his work. All in all... if you're willing to follow up several times and *critically* review the work done by BSR, your job should turn out alright...