Terms of Service

Effective Date: January 1, 2024
Last Updated: February 3, 2026

Welcome to RoofVista. These Terms of Service ("Terms") govern your use of our website, mobile applications, and services (collectively, the "Services"). By using our Services, you agree to these Terms.

1. Acceptance of Terms

By accessing or using RoofVista, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, do not use our Services.

2. Description of Services

RoofVista provides an online platform that:

• Generates instant roofing quotes using AI and satellite technology
• Connects homeowners with pre-screened roofing contractors
• Facilitates communication between homeowners and contractors
• Provides educational resources about roofing

Important: RoofVista is a technology platform. We are not a roofing contractor and do not perform roofing services. All roofing work is performed by independent contractors.

3. User Eligibility

To use our Services, you must:

• Be at least 18 years old
• Have the legal capacity to enter into contracts
• Provide accurate and complete information
• Use the Services only for lawful purposes

4. User Accounts

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

5. Instant Quotes

Quote Accuracy

Our instant quotes are estimates based on satellite imagery, AI analysis, and market data. Actual costs may vary based on factors including but not limited to:

• On-site inspection findings
• Hidden damage or structural issues
• Material selections and upgrades
• Local permit requirements
• Market conditions

No Guarantee

Instant quotes are provided for informational purposes only and do not constitute a binding offer or guarantee of final pricing. Contractors may adjust quotes based on actual conditions.

6. Contractor Network

Independent Contractors

All contractors in our network are independent businesses. RoofVista does not employ, supervise, or control these contractors. We are not responsible for their actions, omissions, or work quality.

Screening Process

While we screen contractors for licensing, insurance, and basic qualifications, we do not guarantee or warrant their work. You are responsible for verifying contractor credentials and references.

Direct Relationship

Any agreement for roofing services is directly between you and the contractor. RoofVista is not a party to these agreements and has no liability for contractor performance.

7. User Conduct

You agree not to:

• Provide false or misleading information
• Use the Services for any illegal purpose
• Harass, abuse, or harm other users or contractors
• Interfere with or disrupt the Services
• Attempt to gain unauthorized access to our systems
• Copy, modify, or reverse engineer our technology
• Use automated systems to access the Services
• Violate any applicable laws or regulations

8. Intellectual Property

All content, features, and functionality of the Services, including but not limited to text, graphics, logos, and software, are owned by RoofVista or our licensors and are protected by intellectual property laws.

You may not copy, modify, distribute, or create derivative works without our express written permission.

9. Copyright Policy (DMCA)

RoofVista respects intellectual property rights and expects users to do the same. We will respond to notices of alleged copyright infringement that comply with the Digital Millennium Copyright Act ("DMCA").

Filing a DMCA Notice

If you believe your copyrighted work has been copied in a way that constitutes infringement, please provide our designated agent with the following information:

• A physical or electronic signature of the copyright owner or authorized agent
• Identification of the copyrighted work claimed to have been infringed
• Identification of the material to be removed, with enough information to locate it
• Your contact information (address, telephone number, email)
• A statement that you have a good faith belief the use is not authorized
• A statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner

Designated DMCA Agent

Counter-Notification

If you believe material was removed by mistake, you may file a counter-notification with our DMCA agent including: your signature, identification of the removed material, a statement under penalty of perjury that removal was a mistake, and your consent to jurisdiction in Suffolk County, Massachusetts.

Repeat Infringers

We will terminate the accounts of users who are repeat infringers in appropriate circumstances.

10. Privacy and Data Use

Your use of our Services is subject to our Privacy Policy. By using the Services, you consent to our collection and use of information as described in the Privacy Policy.

11. Electronic Communications (E-SIGN Consent)

By using our Services, you consent to receive electronic communications from RoofVista in accordance with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state laws. You agree that:

• Electronic communications satisfy any legal requirement that communications be "in writing"
• Electronic signatures have the same legal effect as handwritten signatures
• We may provide notices, disclosures, and communications electronically via email or through the Services
• You will maintain a valid email address and notify us of any changes

Hardware/Software Requirements: To receive electronic communications, you need a device with internet access, a current web browser, and a valid email address.

Withdrawing Consent: You may withdraw your consent to receive electronic communications by emailing support@roofvista.com. Withdrawing consent may limit your ability to use certain features of the Services.

12. SMS/Text Message Communications

By providing your phone number and opting in to receive text messages, you consent to receive SMS/text messages from RoofVista and our contractor network regarding your roofing project, quotes, and related services.

Message Frequency: Message frequency varies based on your activity. You may receive up to 10 messages per month related to quotes, contractor communications, and service updates.

Message and Data Rates: Standard message and data rates may apply. Check with your carrier for details.

Opt-Out: You can opt out of text messages at any time by replying STOP to any message. After opting out, you will receive a confirmation message. You may also opt out by emailing support@roofvista.com or updating your communication preferences in your account settings.

Help: Reply HELP to any message for assistance, or contact us at support@roofvista.com.

Text messaging consent is not required to use the Services or receive quotes. Carriers are not liable for delayed or undelivered messages.

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE
• QUOTES WILL BE ACCURATE OR FINAL
• CONTRACTORS WILL MEET YOUR EXPECTATIONS
• ANY DEFECTS WILL BE CORRECTED

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOFVISTA AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING FROM YOUR USE OF THE SERVICES.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE GREATER OF $100 OR THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify and hold harmless RoofVista and its affiliates from any claims, damages, losses, and expenses (including attorney's fees) arising from:

• Your use of the Services
• Your violation of these Terms
• Your violation of any rights of another party
• Your interaction with contractors

16. Dispute Resolution

Informal Resolution

Before initiating any formal dispute resolution, you agree to first contact us at legal@roofvista.com and attempt to resolve the dispute informally for at least 30 days. Most concerns can be resolved this way.

Binding Arbitration Agreement

If we cannot resolve a dispute informally, any dispute, claim, or controversy arising from these Terms or your use of the Services shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, except where prohibited by law.

Arbitration Location: Arbitration shall take place in Suffolk County, Massachusetts, or at your election, in the county where you reside.

Arbitration Fees: If your claim is for $10,000 or less, RoofVista will pay all arbitration fees. For claims over $10,000, arbitration fees will be allocated as determined by the AAA rules. Each party shall bear its own attorneys' fees unless the arbitrator awards fees to the prevailing party.

Small Claims Court Exception

Notwithstanding the arbitration agreement, either party may bring an individual action in small claims court for disputes within that court's jurisdiction. If the dispute is removed or appealed from small claims court, it shall be resolved through arbitration.

Class Action Waiver

YOU AND ROOFVISTA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

30-Day Opt-Out Right

You have the right to opt out of this arbitration agreement within 30 days of first accepting these Terms by sending written notice to: RoofVista Legal Department, 123 Main Street, Suite 100, Boston, MA 02101, or by emailing arbitration-optout@roofvista.com. Your notice must include your name, address, email address, and a clear statement that you wish to opt out of the arbitration agreement. If you opt out, you may pursue claims in court, but the class action waiver will still apply.

Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Suffolk County, Massachusetts.

17. Force Majeure

RoofVista shall not be liable for any failure or delay in performing our obligations where such failure or delay results from causes beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, labor disputes, equipment failures, power outages, telecommunications failures, internet service provider failures, or third-party service disruptions. During such events, our obligations will be suspended until the force majeure event concludes.

18. Changes to Terms

We may update these Terms at any time. We will notify you of material changes by posting the new Terms and updating the effective date. For material changes, we will provide at least 30 days' notice via email or prominent notice on our website. Your continued use of the Services after changes constitutes acceptance.

19. Termination

We may terminate or suspend your access to the Services at any time, with or without cause or notice. Upon termination, your right to use the Services will immediately cease.

You may terminate your account at any time by contacting us at support@roofvista.com or through your account settings.

20. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and RoofVista regarding the Services.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable while preserving its intent.

Waiver

Our failure to enforce any right or provision does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. RoofVista may assign these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. Any attempted assignment in violation of this section is void.

Survival

The following sections survive termination of these Terms: Intellectual Property (Section 8), Copyright Policy (Section 9), Disclaimers (Section 13), Limitation of Liability (Section 14), Indemnification (Section 15), Dispute Resolution (Section 16), and any other provisions that by their nature should survive.

No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights. Contractors in our network are independent parties and are not third-party beneficiaries of these Terms.

21. Contact Information

For questions about these Terms, please contact us: