Consumer Protection Pledge
Replacing your roof is one of the biggest investments you'll make in your home. You deserve a process that's transparent, fair, and pressure-free. Here's our commitment.
1. No pressure, ever
No phone calls unless you request them. No door-to-door sales. No high-pressure follow-ups. You control all communication through the platform. We will never share your phone number with contractors until you explicitly release it to a specific company.
Unlike lead-generation sites that sell your number to 5+ contractors within minutes, RoofVista keeps your contact information private. Contractors communicate through our messaging system first. You decide when — and if — to share your phone number.
2. Pre-vetted contractors only
Every contractor in the RoofVista network passes a multi-step verification process before they can receive leads or submit quotes. We verify active state licenses, require $1M+ liability insurance, and check reputation across Google, BBB, and complaint databases.
We reject contractors who don't meet our standards — and we continuously monitor those who do. If a contractor's performance drops, response times lag, or complaints emerge, they're placed on probation or removed from the network entirely.
3. Transparent pricing
See itemized quotes that break down material costs, labor, permits, tear-off, disposal, and contingencies. No hidden fees. No surprise charges. Every line item is explained so you can make an informed comparison.
Our instant quote engine uses satellite roof measurements and local contractor pricing data to generate accurate estimates before you ever talk to a contractor. When you receive competing bids, you can compare them side-by-side with full cost breakdowns.
4. Your data, your choice
Your personal information is never sold to third parties. Your phone number stays private until you choose to share it with a specific contractor. You can delete your account and all associated data at any time.
We comply with all applicable privacy laws. Your roof measurements, quote history, and communication records are encrypted and stored securely. We use your data only to match you with contractors and improve our estimates — nothing else.
5. Honest contingency ranges
We show price ranges like "$12,000–14,500 depending on deck condition" because honest ranges beat fake precision. No bait-and-switch. No lowball quotes designed to win your business and then increase the price once work begins.
Roofing costs legitimately vary based on factors that can't be determined from satellite images alone — decking condition, ventilation needs, flashing complexity. We show you realistic ranges and explain what drives the variation so you're never surprised.
6. Unbiased recommendations
Our content team operates independently from the marketplace. We don't accept pay-for-play rankings. Our cost guides, material comparisons, and contractor information are based on data and research, not advertising dollars.
When we recommend a roofing material or approach, it's because the data supports it — not because a manufacturer paid us. Our editorial guidelines are public, and we correct errors promptly when identified.
Holding Us Accountable
If you believe any contractor on our platform — or RoofVista itself — has violated this pledge, we want to hear about it. Every report is reviewed by our team.
- Email: support@roofvista.com
- Live chat: Available through your dashboard or at roofvista.com/contact
- Use the “Report an Issue” button in your dashboard after any project
We investigate all reports within 48 hours. Contractors found in violation are placed on immediate probation or removed from the network.
Ready to Get Started?
Enter your address to get an instant roof replacement estimate from pre-vetted local contractors. No phone calls. No pressure. Just transparent pricing.